AM Server Radisson RED Minneapolis

Date Posted: September 2, 2021

Job Type: Full time

Req #: R-012815

Location: Radisson Red Minneapolis Downtown

Job Category: Food & Beverage

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson. 

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

Position Summary

To create 100% Guest Satisfaction by delivering food and beverage service to restaurant guests

Key Responsibilities

Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations.

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Performs other duties as required to provide the service brand behavior and genuine hospitality

Provides food and beverage service to guests in the restaurant

Provides guest with overview of menu choices

Takes guest’s order – provides explanation of menu as appropriate

Prepares order for presentation to guest

Replenishes water

Makes and pours coffee for the customers

Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware

Cleans tables, chairs and floor area

Resets table quickly

Polishes silver and folds linens

Assists service team as necessary to meet and exceed the guests’ expectations

Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate.

Requirements/Skills

Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.

Upselling… Know the available products and services and suggest alternatives.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas