Job Description

Posting Date Mar 09, 2022

Job Number 22035316

Job Category Food and Beverage & Culinary

Location The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP

Brand The Ritz-Carlton

Schedule Part-Time

Relocation? N

Position Type Management

Located Remotely? N

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Entry level management position that is responsible for the daily operations in the Bar/Lounge. Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Bar Activities and Upkeep

• Ensures high quality products and presentations.

• Supervises daily shift operations.

• Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.

• Maintains food handling, sanitation and cleanliness standards.

• Operates all department equipment as necessary.

• Assists floor staff during busy periods.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Reports malfunctions in department equipment.

Ensuring Bar Team Delivers Exceptional Customer Service

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Observes service behaviors of employees.

• Empowers employees to provide excellent customer service within guidelines.

Modeling and Holding Bar Team Accountable to High Standards of Work

• Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.