Job title: Assistant Food and Beverage Outlet Manager

Department: Food & Beverage

Inspired & supported by: Food & Beverage Operations Manager

Your purpose will be:

To lead your team to create extraordinary and unforgettable F&B experiences for our guests

You will be accountable for:

Leading the team to deliver consistent 5 star service experiences for every guest

Making sure no guest leaves the hotel unhappy, through prompt and graceful guest recoveries

Staying focused on the financial aspects of the department and achieving set targets

Your key responsibilities & contribution will be:

Organising the team day to day in our outlets to ensure an efficient and smooth dining service

Holding motivating team briefings to set each service up for success

Training, empowering and inspiring your team to be extraordinary in their service

Always being present on the floor during service and getting hands on to assist when needed

Ensuring that all operating standards are met to so that extraordinary service levels are achieved

Developing and empowering your team to manage guest recovery situations promptly and gracefully

Complying with all the food hygiene, health & safety and our COVID19 policies

Ensuring there is good communication day to day within your team and across the hotel

Supporting the F&B Operations Manager in ensuring financial goals are being achieved and applying corrective actions if needed

What you will need to do this role:

Essential:

1-2 years’ experience in a Supervisory or Assistant Manager Role in a luxury environment

Passion for and understanding of 5 star hospitality and what it takes to deliver it

Empathetic with good communication skills and gravitas to take control when needed

Quick thinking, resourceful and able to solve problems ’in the moment’

Ability to work well under pressure in a fast paced and changing environment

Able to work cohesively and collaboratively as part of a team

Willing to work in rotating shifts including weekends and public holidays

Good knowledge of spoken and written English

Rights to work in the UK

Desirable:

Basic computer skills and industry related reporting software

Basic knowledge with a POS System

Basic knowledge with Open table

Industry related certifications (i.e. WSET)

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

How you will be Extraordinary:

Your passion for hospitality and your enthusiasm for what you do are clear for all to see.

You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.

Your glass is always half full and your positive energy is infectious.

You are adaptable, and enjoy doing a variety of different things. You would never say ‘it’s not my job!’

You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard

You have an eye for detail and are committed to doing everything you can to get it right first time for our guests and colleagues

You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience

You are an expert in what you do best, and have the appetite to learn how to do new things

You are selfmotivated, and take ownership for driving your own performance , thriving on being trusted and being given freedom in how you do your job

You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience

What’s in it for you?

Being part of The Savoy family – our culture is unique!

We will trust, empower and develop you to fulfil your potential

You will benefit from training and development opportunities

We have regular social events

Competitive Salary and benefits including pension and life assurance

Laundry services & dry cleaning for uniform

31 days of holiday (including Public holidays)

Colleague restaurant

Colleague gym facility

Employee assistance program

Cycle to work scheme

Savoy Hotel discount, and discounts in Accor hotels

And last but not least you will get to work with a team of EXTRAORDINARY people