• Unspecified
• Sheraton Abu Dhabi
• Permanent
• Recently

PRIMARY OBJECTIVE OF POSITION

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous service to guests in the hotel bar area in line with departmental and hotel guidelines, and The Hotel Group’s corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE

·Serves bar guests their orders promptly and courteously

·Accurately records guest orders and serves beverage orders

·Insures proper garnishing of drinks

·Checks periodically with guests to see if they would like anything else

·Informs guests of last call

·Processes guest checks accurately

·Arranges furniture in the bar area as needed

·Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times

·Maintains a thorough working knowledge of the bar menu, wine and beer list, and content of drinks to be able to advise guests on selection and promote additional sales accordingly

·Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous

·Confers with the Outlet Manager concerning set-ups and reservations

·Knows how to handle intoxicated individuals

·Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them

·Checks the restaurant reservations list frequently during the shift

·Performs other duties as assigned by the supervisor/manger