JOB SCOPE

• Completely understand and maintain all policies, procedures, standards, specifications, guidelines and training programmes
• Achieve company objectives in sales, service, quality, appearance and sanitation of the establishment through the training of employees whist maintaining a positive and productive working environment
• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant preventative maintenance programme
• Oversee and ensure that company policies on employment performance appraisals are followed and completed on a timely basis
• Address guest issues during service according to company procedure, and report to the Restaurant/General Manager
• Understanding of health and safety requirements and managing employee behavior in accordance with the regulations
• Manpower planning for the Bar service
• Manage stock control
• Maximize sales within the restaurant in liaison with the Sommelier and Waiting team
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products
• A detailed understanding of the wine and spirit list
• Proactively communicate with the front of house team regarding menu changes, availabilities and specials
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
• Ensure that the selection process for applicants is compliant with company procedures
• Responsible for on boarding, training and integration of new starters
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Comply and implement all health and safety requirements
• To assist in the management of the front of house team to ensure the smooth running of the Bar
• Maximizing sales opportunities throughout the bar, restaurant, hotel
• To be well presented at all times and to represent the external face of the restaurant
• To maintain Order of Service standards
• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas
• Cash reconciliation and control

JOB REQUIREMENTS

• Minimum 5 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain.
• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.