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Job Description

As a Room Service Manager, you will be responsible for the creation of a personalized experience. Your comprehensive knowledge of service options and ability to communicate expectations will enable your teammates to surprise and delight guests during every stay.

PRIMARY JOB DUTIES:

Duties include, but are not limited, to the following:

  • Ensure employees are delivering consistent service to all guests.
  • Responsible for knowledge of departmental/hotel service essentials.
  • Ensure that orders are taken correctly and delivered without delay.
  • Handle guest complaints.
  • Responsible for administrative duties on assigned shift including payroll, scheduling, days off, section assignments, early outs, etc.
  • Responsible for knowledge of menu items and ingredients, functions of service employees, house and hotel rules and regulations, and alcohol awareness training.
  • Responsible for assisting in creating a world class dining experience.
  • Work to maintain a cohesive department to ensure professional interaction with employees and guests.
  • Ensure that the budgeted profit of the department is maintained, analyze financial results and take the appropriate action in areas of poor performance.
  • Responsible for knowledge of how other departments relate to the operation of Room Service and proactively interact with them to coordinate activities or correct problems.
  • Supervise, train and plan, direct all employees on assigned shift.
  • Ensure that all rules, regulations, and procedures are in compliance with by employees under supervision.
  • Document incidents and events involving guests or employees accurately and in detail.
  • Inspect uniforms, cleanliness, identification, etc.
  • Keep everyone informed of new procedures and hold daily line ups.
  • Ensure a safe working environment.
  • Promote teamwork among employees.
  • Provide courteous and friendly service to all vendors and employees.
  • Ensure that employees maintain valid/active licensing for their specific job/role.
  • Other duties as assigned.
Full-Time/Part-Time
Full-time
On Call
No

 

Job Requirements

QUALIFICATIONS:

Required:

  • At least three years of restaurant management experience.
  • Strong working knowledge of Food and Beverage operational aspects.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Strong written and verbal communication skills with the ability to effectively communicate in English.
  • High school diploma or equivalent.
  • Ability to successfully lead and mentor a team.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules policies, procedures and state & federal regulatory requirements.
  • At least 21 years of age.

Preferred:

  • Previous experience in a large, luxury resort setting.
  • At least one year experience working in a Room Service/In-Room Dining environment.
  • At least one year of experience managing a team under a Collective Bargaining Agreement.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:

  • Work is performed in an operational throughout the property in all locations.
  • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
  • The noise level in the work environment is usually moderate.
  • Constant contact with executives, department management, applicants, employees and guests.
  • Prolonged sitting or standing and mobility.
  • Bending and reaching.
  • Transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
  • Strong eye/hand coordination.
  • Use of standard office equipment.
  • Basic math.
  • Ability to push and/or pull file cabinet drawers weighing up to 15 lbs.
  • The ability to distinguish letters, numbers and symbols.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Apply directly on company website:

https://recruiting.adp.com/srccar/public/RTI.home?c=1153151&d=ExternalCareerSite#/
Position
  • Room service Manager

Languages
  • English

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