Hyatt Regency

Hyatt Regency Portland Convention Center

Oregon - Portland

BARS/RESTAURANTS/OUTLETS

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

Req ID: POR001279

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

Medical, Dental, and Vision insurance, life insurance, and short term disability available upon 30 days of employment!

Retirement savings plans with employer contributions

Discounted & complimentary lodging accommodations at Hyatt worldwide

Discounted Tri-Met passes

Tuition reimbursement

Daily Complimentary meal in our employee dining room  

Excellent training and professional development  

Opportunities to work around the world with Hyatt Hotels and Resorts and so much more!

You are passionate about Food & Beverage, we are passionate about delivering an exceptional experience to our guests and colleagues, and providing you an environment to thrive! We welcome you to bring your knowledge and experience in hospitality leadership, and allow us to continue to grow and develop with you in your career! Just steps away from the Oregon Convention Center, the Hyatt Regency Portland at the Oregon Convention Center offers an experience like nowhere else. As the largest hotel in Oregon, we have created a Food & Beverage program that stands out to our guests and is led by colleagues as passionate as you are!

The Director of Outlets oversees all food and beverage outlets within the Hyatt Regency Portland including: our three meal restaurant, Bridgetown, our bar Spoke & Fork, and our casual dining option, Market.

 Responsibilities Include:

Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house

Develop and recommend the budget, concepts and objectives and manage within those approved plans

Implement and maintain food & beverage sales/marketing programs

Direct and oversee development of colleagues

Hire, train, empower, coach and counsel, performance and salary reviews

Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations

Coordinate outlet operations with other hotel departments to ensure efficient guest service

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

Implement procedures to increase guest and employee satisfaction

Exercise quality control for both food and beverage

Maintain Hyatt standards of service and ensure their implementation

Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Maintain communications with Corporate Office

Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

Demonstrated ability to effectively interact with people

4 years or more of progressive hotel F&B management experience (preferably with Hyatt)

Service oriented style with professional presentations skills

Proven leadership skills

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Experience in implementing new food & beverage concepts

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.