JOB SCOPE

• Support the objective of the F&B division through the management of the In-Room Dining department, with a view of elevating the In-Room Dining service to the next level.
• Drive the core functions of In-Room Dining, Amenities, Hospitality Events and Aviation catering.
• Drive the profitability of the In-Room Dining Department.
• Work with team to formulate & implement new promotional ideas that would have a positive impact on the In-Room Dining guest experience.
• Conduct regular competitive reviews and propose initiatives for In-Room Dining to stay ahead of the competition.
• Translate F&B Management’s intent/objectives to tangible guidance to be able to steer Team Members & managers to execute service in the right direction.
• Supervise, mentor, train, schedule and evaluate Team Members and managers, with the view of leveraging the strengths and skills of all Team Members and building a diverse team to drive optimal results.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction.
• Manage the delivery and measurement of high-quality, five-star guest service to support the hotel’s positioning as a premier resort in Singapore. Research and implement new products, services and processes to ensure In-Room Dining’s competitive edge.
• Manage approved budget and to deliver key business metrics on Profit & Loss statements and forecasts.
• Manage Human Resources responsibilities for In-Room Dining, including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
• Responsible for hiring of Team Members to ensure optimal staffing.
• Ensure compliance with company’s policies and legal requirements.
• Approve the schedules of all In-Room Dining Team Members and ensure optimal staffing for the day/week.
• Coordinate the training of all Team Members as needed.
• Follow up on any guest-related issues and take appropriate actions as necessary.
• Hold daily pre-shift meetings, shift lead meetings and departmental meetings as needed.
• Responsible for following up on team member feedback to drive improvements in working environment, while driving productivity.
• Develop and ensure implementation of all Service Standards.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure all procedures are in compliance with accounting standards.
• Ensure that working environment is safe and hygienic, in line with workplace standards.
• Maintain optimal inventory levels, drive cost discipline, and reduce food & beverage wastage.
• Ensure that operating supplies and equipment are well-stocked and purchased “just-in-time”.
• Be involved in the day-to-day operations of the Department, including inspecting table set-ups and maintaining quality control of F&B products.
• Monitor guest reactions and work closely with back-of-house teams and managers from other F&B outlets to deliver unforgettable guest experiences.
• Ensure Team Members’ active participation in corporate initiatives, including Sustainability and Corporate Social Responsibility Actions.
• Drive Safe Management Measures for In-Room Dining.
  
  

REQUIREMENTS

• Possess Degree / Diploma in Hospitality / Hotel Management or equivalent.
• Minimum 8 years of managerial experience as an In-Room Dining Manager / Senior Manager, preferably in an international, luxury hotel chain.
• Understanding of and experience in both luxury F&B operations as well as high-volume F&B operations.
• Able to work on a flexible schedule including overnight shifts.
• Result-driven, task-oriented and able to work effectively both independently and in a team.
• Well-versed in both Asian and Western cuisines and service.
• Proficient in basic accounting and budgeting skills.
• Strong leadership skills and ability to motivate team.
• Fluent in English; knowledge of additional languages is advantageous.