JOB DESCRIPTION

A Utility Steward is responsible for transporting and cleaning cooking utensils and serviceware in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

Consistently offer professional, friendly and proactive guest service while supporting fellow team members

Operate an industrial dish machine and other cleaning equipment as assigned

Ensure all team members have the dishes, silverware and glasses required in daily hotel operations

Sort, stack, dry dishes, and load/unload dish machine

Sort, stack, dry and store all cleaned items in an organized and safe manner

Ensure all broken and chipped items are removed from circulation, reported and inventoried

Ensure floors and counters are dry, sanitized and clean at all times

Remove debris and trash to designated areas throughout shift

Clean and sanitize all pots, pans, and dishes by hand and using dish machines

Clean and sanitize all food processing facilities, storage areas, refrigerators, kitchens and hallways

Follow department policies, procedures and service standards

Maintain a clean and safe work environment, including all equipment and storage spaces

Work in close coordination with all kitchen and service team members and leaders

May work in team member restaurant, restaurants, or banquets with various responsibilities including but not limited to:

Being responsible for front and back of house in team member restaurant, keeping tables, floor, beverage (coffee, juice, soda, milk) and snack areas clean and stocked, paper goods, china, cups and silver stocked as well as operating equipment in the back of house to clean all kitchen wares and team member plates, trays, cups and silver. May also be requested to assist with delivery and breakdown of food as well as removing trash and compacting as needed. Will take ownership of all cafeteria tasks requested.

Being responsible for banquet operations including transport of food supplies and equipment before and after events. Will also take part in cleaning all banquet equipment and dishes, returning everything to its stock location. Will take ownership of all tasks requested in the assigned floors.

Being responsible for stewarding restaurant operations including operating dish machines, retrieving and restocking all china, glass, silver. Being responsible for cleanliness of back of house at all times and front of house as requested. Removing all trash as needed or per schedule and properly disposing in appropriate compactor, leaving all areas clean and sanitized. Will always ensure all locations have proper chemicals, paper towels, hand soap and hand sanitizer. Keeping all stewarding equipment and mop rooms in top condition. Washing pots, pans and heavy equipment using the three-compartment sink in accordance to sanitary guidelines, while returning items if requested and stocking in proper locations.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!