Waiter/Waitress
- Dubai, United Arab Emirates
- Unspecified
- Permanent
- Recently
KEY DUTIES AND RESPONSIBILITIES
Restaurant
? Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation.
? Knowledge of all F&B standard operating procedures, quality presentation, and service and products
? Knowledge of the area competition, promotional concepts
? Knowledge of wines and beverages, food trends and special seasonal foods
? Knowledge of the specialties which will be served in the restaurant
? Equip oneself with the knowledge of “dujour” items, “not-available” items, menu preparations and presentations.
? Complete mis-en-scene and mis-en-place before the shift commences.
o Clean and polish allotted silverware cutler, glassware and chinaware. Ensure all equipment is properly utilized.
o Stock side-board with proprietary sauces, linen and other equipments for service.
o Check all furniture in the station maintenance.
o Lay out tables and covers as per standards.
o Fold napkins into prescribed attractive styles.
o Equip one-self with orders pads, pencils, waiter cloths, matches and bottle openers.
o Requisition fresh restaurant linen and flowers in consultation with supervisor.
o Air restaurant by opening windows.
o Ensure all areas in the station are cleaned and organized.
? Acknowledge returning and regular clients
? Greet guests on arrival, provide the menu and advise of any specials.
? Take food and beverage orders and repeat orders, ensuring that the guest gets the right order.
? Enhance food and beverage sales through the art of suggestive up selling.
? Develop restaurant image through high standards of service to guests.
? Knowledge of the different conference packages; different table settings
? Be fully conversant with all hotel facilities and services.
? Act on flags and special requests.
? Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.
? Answer queries on house facilities and places of tourist interest.
? Maintain confidentiality with regard to guest's personal information.
? Provide assistance to guests on all matters relating to their stay.
? Act on any complaint received and follow up with the guests, any comments should be forwarded to the outlet supervisor.
? Check reservations for the shift and allocate with the approval of the outlet supervisor.
Room Service
? Complete mis en place before the shift commences
? Set up trays and trolleys as per standards
? Equip oneself with knowledge of "dujuor" items and "not available" items, menu preparations and presentations.
? Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship.
? Clean and polish allotted silverware, cutlery, glassware and chinaware
? Execute orders in guest rooms ensuring speed, quality and personalization
? Clear trays/trolleys from guest rooms/floor corridors.
? Prepare and place complimentary fruits baskets in guest rooms.
? Attend to room service telephones promptly within three (3) rings.
? Familiarize oneself thoroughly with room service menu
? Take down guest’s food or beverage order as per guest’s requirement and display salesmanship to get greater revenue
? Note down KOT/Check, follow up on orders
? Fill up summary sheet
? Enter in the logbook any complaints, delays, suggestions
? Note down outlet reservation in the reservation register of each closed outlet.
? Make KOTs/Checks from doorknob orders
? Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.
Financial
? Maintain cash float & reconcile daily
? Assure accountability for cash float issued.
Internal Business Process
? Comply with and ensure adherence to all of the hotel’s policies and procedures
? Comply with all occupational health and safety policies and procedures
? Attend all scheduled meetings
? Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
? Ensure that all irregularities are reported to the immediate supervisor.
? Coordination with the following:
o Front Office for arrival, departure, VIP information, group information house count.
o Housekeeping for fresh linen, uniforms, flowers and cleanliness
o Kitchen personnel for placing and pick up of guest food order.
o Stewarding for supplies of silverware
o Bars for beverage requisition
o Stores for material requisition
Human Capital
? Oversee work performance of new Waiter/Waitress when it comes to servicing, posting to micros, audit and cash balance reporting.
? Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the food and beverage department.
GENERAL
? Report for duty on time in accordance with the weekly rota.
? Communicate effectively with all other departments.
? Attend meetings, training sessions and any other required meeting or training session.
? Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
? Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
? Proactively display and embrace the Company’s ROC.IT Values
KEY RESULT AREAS
? Ensure the presentation, quality and quantity of food and beverages are to the hotel standards.
? All client requests are acted on and in accordance with service standards.
? Maintains a professional and organised work environment
? Guest satisfaction feedback.
? Accuracy of work, cash handling and financial.
? Personal presentation and commitment to the company's core values.
PERSONAL CHARACTERISTICS
Education
? Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable
Experience
? At least 2 years previous food and beverage experience in a hotel or any 5 star restaurant back ground.
Technical/ Skills
? Competent Word, Excel, Cashiering, operate Micros system and hotel PMS
? Competent Oral and Written English Communication Skills
? Strong organisational and work co-ordinating skills to handle multiple assignments and projects
? Possess a clear diction and a pleasant voice
Personal Attributes
? ‘Can do’ attitude and a high level of energy
? Self-motivated and able to manage with strong initiative
? Professionally groomed
? Able to work under pressure and on shift schedule
? Adaptable to change
? Salesmanship
? Socially confident
? Sense of humour
-
Waiter/Server/Chef de Rang
-
English
-
Arabic
- Fraser Suites Dubai
- Location: United Arab Emirates
- Phone: +971 4 777 2777
- Email: [email protected]/en