Stephen Lugina Ondiechi

About Me
Stephen Lugina – Senior F&B Supervisor | Luxury Hospitality & Guest Experience Specialist A results-driven and service-focused hospitality professional with strong experience in both frontline service and team supervision within high-volume and upscale environments. I bring a balanced combination of leadership and hands-on service expertise, allowing me to deliver exceptional guest experiences while supporting smooth daily operations. In my role as a Senior Food & Beverage Supervisor, I have successfully led teams, maintained service standards, and ensured operational efficiency while remaining actively involved on the floor. This dual capability allows me to lead by example, support staff, and step in whenever needed to uphold service excellence. I am proud to have been recognized as the second-best performer in Qatar for LQA (Leading Quality Assurance) standards, demonstrating my commitment to world-class hospitality, attention to detail, and consistency in delivering high-level guest satisfaction. I am highly skilled in VIP guest handling, fine dining service, team coordination, and resolving customer concerns with professionalism and efficiency. My approach is centered on creating memorable experiences, building strong guest relationships, and contributing to the overall success of the business. Key Strengths: * Leadership & team supervision * Fine dining & luxury service standards * Guest engagement & VIP service * Operational efficiency & service quality control * Strong communication & problem-solving skills I am seeking an opportunity within a high-end establishment where I can contribute my experience, grow professionally, and be part of a team that values excellence and consistency. 📞 Contact: +971 54 590 6988